Great Lakes Bank (GLB) S.A. (“GLB”, “the Bank”, “we”) is a bank licensed by the Banque de la République du Burundi (BRB), formerly Diamond Trust Bank Burundi. By opening an account or using our services, you agree to the terms set out below.
1. Acceptance of terms
These terms form a legally binding agreement between you and GLB. They apply to every account, card, loan, transfer and digital platform we provide. If you do not accept these terms, please do not use our services.
We may update these terms from time to time. Material changes will be notified to you by email, SMS or through your e-statements at least 30 days before they take effect.
2. Eligibility & verification (KYC)
To open an account you must be at least 18 years old (or have a legal guardian for an Agakura account), reside in Burundi or hold a verifiable link to it, and present valid identification.
- A valid National ID card (CNI) or passport.
- A live selfie for biometric verification.
- Proof of address or activity where applicable.
We confirm your identity with the BRB registry as part of our Know-Your-Customer (KYC) and anti-money-laundering (AML/CFT) obligations. We may decline or suspend an account where verification fails.
3. Accounts & deposits
Each account type — current, savings, Agakura or fixed deposit — has its own opening requirements, minimum balances and withdrawal rules, as set out on the relevant product page.
Interest
Interest, where it applies, is calculated on the daily balance and credited on each product's own schedule. Rates may change in line with market conditions and BRB regulation.
Currencies
Accounts may be held in BIF, USD or EUR. Currency conversions use our published exchange rates at the time of the transaction.
4. Digital banking & e-statements
Access to internet banking, the mobile app and e-statements is personal and non-transferable. You are responsible for keeping the contact details we use for statements and notifications accurate.
We aim for continuous availability, but digital services may be interrupted for maintenance or for reasons beyond our control. We do not guarantee uninterrupted access.
5. Fees & tariffs
The fees that apply to accounts, transactions, cards and transfers are detailed in our tariff guide, available in branch and on request. Fees are debited from your account at the time of the relevant transaction.
We will notify you of any change to fees in accordance with BRB regulation before it takes effect.
6. Security & fraud prevention
Keep your customer ID, passwords and one-time codes confidential. GLB will never ask you for your full password or an OTP by phone, email or SMS.
- Report any suspicious activity immediately on +257 222 59988.
- We may block a transaction or account where we suspect fraud.
- You must tell us without delay if a card or device is lost or stolen.
7. Liability
GLB is liable for direct losses caused by our own negligence. We are not liable for losses arising from your failure to follow these terms, disclosure of your credentials, or events beyond our reasonable control.
Eligible deposits are protected in accordance with the regulatory framework in force in Burundi.
8. Account closure
You may close an account at any time, subject to settling any amounts owed. We may close or suspend an account with reasonable notice, or immediately in cases of fraud, misuse or legal obligation.
9. Governing law
These terms are governed by the law of the Republic of Burundi. Any dispute falls under the jurisdiction of the courts of Bujumbura, subject to any prior mediation process.
10. Contact us
For any question about these terms, please contact us:
- Head office: 10, Chaussée Prince Louis Rwagasore, Bujumbura.
- Phone: +257 222 59988 (Mon–Fri from 8AM).
- Email: info@glb.co.bi
- Find your nearest branch
© 2009–2026 Great Lakes Bank (GLB) S.A.